Responsible Gambling at Wild Fortune

Wild Fortune Australia operates under an international licence, and every account on this site is built around the same principle: play should stay enjoyable, affordable and firmly in your control. This page sets out the safer-gambling tools available on your account, how to switch each one on, and where to find real, local help if gambling stops feeling like fun. Everything here applies strictly to players aged 18 and over.

What safer-gambling tools are for

Pokies, table games and live dealer titles are built for entertainment, not income. The tools described on this page exist to help you keep it that way, by putting hard boundaries around time and money before a session starts, rather than relying on willpower once the reels are spinning.

Think of these controls as guardrails you set for yourself while you're thinking clearly, so they still hold when a losing streak or a big win tempts you to keep going "just a bit longer". A deposit cap, a loss ceiling or a timed reminder does the discipline for you.

They're also flexible. A player who wants to enjoy a casual Friday-night session can set a modest weekly deposit limit, while someone easing back after a break might prefer a longer cooling-off period or full self-exclusion. None of these settings are locked to a single style of play, and none require you to explain your reasons to anyone.

Using these tools isn't an admission that something has gone wrong. Plenty of players activate a loss limit or a reality check simply as good housekeeping, the same way you'd set a budget before a night out. Treat them as part of normal account management, not as a last resort.

Finally, these tools work alongside, not instead of, your own awareness. Read the warning signs later on this page, check in with yourself honestly every so often, and adjust your limits as your circumstances change.

Setting a limit on your account

Deposit, loss and time controls are managed from your account dashboard once you're logged in. The steps below cover the general process for putting a new limit in place.

1. Log in to your Wild Fortune account and open the account or profile menu, usually reached from the icon in the top corner of the screen.
2. Select the "Responsible Gambling" or "Account Limits" section, where deposit, loss and session controls are listed together.
3. Choose which control you want to set: deposit limit, loss limit, wagering limit or session time reminder.
4. Enter the amount or duration you're comfortable with, choosing a daily, weekly or monthly cycle depending on how you budget.
5. Confirm the change. Lowering a limit usually applies straight away; increasing one is held back for a short period so a heat-of-the-moment decision can't undo your own safeguard.
6. Review your active limits from time to time and adjust them as your budget or your goals change.

If you can't locate a setting, or you'd prefer a staff member to apply it on your behalf, contact support through the site and ask for the limit to be set directly on your account. Verification (ID and address documents) may be requested to confirm you're the account holder before changes to sensitive settings are processed.

Safer-gambling tools available on your account

The table below summarises the core controls, what each one actually does, and where to switch it on.

All of these settings sit in the same part of the account, so it's worth reviewing them together the first time you log in rather than treating them as an afterthought.

Self-exclusion and how it works

Self-exclusion is the strongest control available and it's designed for players who need a genuine, enforced break rather than a soft reminder. Once activated, it removes your ability to log in, deposit or play for the length of time you choose.

How to activate it

Request self-exclusion from your account settings or by messaging support directly. State the length of the break you want. Support may ask you to confirm the request in writing to make sure it reflects your own decision.

What changes once it's on

Your account is locked for the agreed period, promotional emails and notifications stop, and any pending withdrawal is processed separately from the exclusion itself, since self-exclusion blocks new play, not money already owed to you.

What happens at the end of the period

The account doesn't reopen automatically. You'll need to actively request reactivation once the period ends, which gives you a natural pause point to decide whether you actually want to return.

If you feel a shorter cooling-off period suits you better than a full exclusion, ask support about that option instead. Both routes exist so the level of control matches how serious the break needs to be.

Recognising the warning signs

Problem gambling rarely announces itself all at once. It tends to show up as small shifts in behaviour that are easy to explain away in the moment.

• Chasing losses by depositing more than you'd originally planned, telling yourself the next spin will fix it.
• Losing track of time or money spent, and feeling surprised or defensive when someone points it out.
• Gambling to escape stress, boredom or low mood, rather than for the entertainment itself.
• Borrowing money, dipping into bills or savings, or hiding spending from family and friends.
• Feeling irritable, anxious or unable to relax when you try to cut back or stop.
• Neglecting work, study, sleep or relationships because sessions are running longer than intended.

One or two of these on their own aren't necessarily cause for alarm. A pattern across several of them, especially chasing losses combined with hiding activity from people close to you, is a clearer signal that it's time to set a limit, take a cooling-off period, or speak to someone.

Family members and friends can notice these signs before the player does. If you're worried about someone else's gambling, the same local support line further down this page also takes calls from concerned family and friends, not only from players themselves.

Getting help locally in Australia

Support is free, confidential and available around the clock, whether you want to talk something through once or get ongoing help.

Gambling Help Online is staffed by trained counsellors who understand the specifics of pokies and casino play, not just gambling in general terms. You can call, use their webchat, or read self-help material at your own pace, and nothing you share is passed back to any operator.

Reaching out doesn't commit you to anything beyond that first conversation. Many players call once, get a clearer picture of their options, and use that to set a limit or take a break on their own terms afterwards.

Frequently asked questions

How do I set a deposit limit on my Wild Fortune account?

Log in, open the account or Responsible Gambling menu, choose deposit limit, and enter a daily, weekly or monthly amount. Lower limits apply immediately, while increases are delayed to prevent impulsive changes. Contact support if you can't locate the setting.

Can I reverse self-exclusion before the period I chose ends?

No. Self-exclusion is designed to hold firm once activated, so the account stays locked for the full period you selected. This is intentional: it protects you from reversing the decision in a moment of temptation.

Does a cooling-off period close my account permanently?

No, a cooling-off period is a temporary lock, not account closure. It blocks login and play for the length of time you set, and access returns automatically once that period ends, unlike self-exclusion which requires an active request to restart.

Who can I call in Australia if gambling feels out of control?

Gambling Help Online is available 24/7 on 1800 858 858 or through gamblinghelponline.org.au, offering free, confidential counselling by phone or webchat. Lifeline on 13 11 14 is also available for broader crisis support at any hour.

Will using a reality check or time reminder affect my ability to play?

No, a reality check only shows a summary of your time and net result during a session; it doesn't stop or restrict play unless you also set a loss or time limit. It's an information tool, not a blocking one.

Do I need to provide ID to change my account limits?

Verification documents may be requested to confirm you're the genuine account holder before sensitive settings, including limits and self-exclusion, are changed. This protects your account from being altered by anyone other than you.